about:support
This helpful dialogue summarises a whole bunch of useful things that are probably cause for your woes.
However, they've done one thing, well meaning, but completely stupid in my estimation.

Now to me, this is a big problem, because mostly, I've had a common issue with anything "open a directory" related simply not work, and for me, it would be much much more practical if it just told me where it is ( this also really gets on my goat with the download manager, because open pretty almost never works as expected , especially as directories, and I just wish it would tell me where the damned file is instead of making me do a dance ).
So, I got busy and poked around in the guts of about:support
with firebug, and found the source code for that button in chrome://
. As a result, here is a nice little scriptlet that will tell you where that location is without needing to open some external application!
javascript:alert(Services.dirsvc.get("ProfD", Ci.nsIFile).path);
When you are on the about:support page, copy and paste that string as-is into your address bar and press enter, if you are lucky, you'll get an alert box telling you where to look

Hopefully, this technique will help out where others fail ( Such as the one odd incident I saw on IRC today where the user has rm -r ~/.mozilla
but they still somehow have Firefox remembering what their profile looks like.
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